If you are not entirely satisfied with your purchase, please observe the following guidance.
Business Customers – we may accept the return of goods from you with 28 days of delivery, subject to prior arrangement, agreed handling charges and the receipt of goods which are fit for resale. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and conditions will apply (clause 11.1 and 13).
Consumers – generally have the right to return goods within a period of 14 working days (a cooling-off period), beginning with the day after the item is delivered. We can accept the return of complete product, which is unused and in a fit-for-resale condition. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and Conditions may apply (clause 11.2 and 13.11).
To be eligible for Returns, we ask that Business Customers and Consumers to make a prior arrangement by phone, email or in writing and that this is acknowledged and confirmed by us in writing.
Any goods received damaged must be signed for as damaged upon receipt. Pyroplex Limited cannot be held responsible for goods received damaged in transit and not signed for as such.
Items for return must be unused and same condition that you received it. Returned item/s must be in the original packaging. Your item needs to be accompanied by a proof of purchase.
Dependent on the nature of the return a handling charge may apply. Details will be given upon initial contact with our customer service team.
You will be responsible for paying for your own shipping costs for returning your item (unless the goods are defective). Some Consumer customers will be entitled to a refund, subject to our terms and conditions (see clause 13).
Where the goods are not suitable for posting, arrangement should be made with Us to collect them from You. Any additional costs incurred by Pyroplex to return the goods will be deducted from your final refund, unless clause 13.11.7 of our terms and conditions applies.
Once we receive your item, we will notify you that we have received the goods and conduct a quality inspection. We will advise you on the status of your refund after inspecting the goods. If your return is approved, our customer services team will initiate a refund, where relevant, to your credit card, or original method of payment. Terms and conditions will apply (clause 13).
Please click here to view our full terms and conditions.
If you have any questions on how to return your item to us, contact us.
Berry Industrial Estate